Frequently Asked Questions

What is Textuate?

Textuate is an extremely intuitive and easy-to-use SMS marketing platform that you can use to send out product updates, promotional announcements or reminders to your customer database at a click of a button. There is no software to download, no hardware to install and no contracts to sign!

What is Hoiio?

Hoiio is a Cloud Communication App Store and is the distributor of Textuate SMS marketing platform.

What countries does Textuate support?

Textuate supports SMS messaging to USA, UK, Singapore, Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, Taiwan, Thailand, Vietnam and another 120 countries.

What is the character limit for each message?

The character limit for each message is a standard 459 characters. The most effective marketing/advertising messages never go beyond 200 characters to begin with. So keep your message short and sweet!

Do I have to sign a long term contract?

Textuate is a Pay per Use system. There are no contracts with Textuate so you can cancel your account at any point in time.

Do you sell mobile marketing lists?

No. We do not sell marketing lists. We have a no-nonsense policy for unsolicited spam. If your account is flagged for sending spam, we will terminate your account with no refund. So please use Textuate responsibly.

This website rocks! How do I give feedback on Textuate to you guys?

Please write to us at [email protected]! We value any constructive feedback and are always open to suggestions on how we can improve our product and provide an even better service to you!

Can't find the answer to your question? Contact us and we'll get back to you within 24 hours!